LEGAL LINGO
 
**HOLIDAY SEASON LIVE ARRIVAL GUARANTEE EXCEPTIONS: There are no live arrival guarantees for live animals with a selected delivery date of 12/21/24 & 12/24/24.
 
*Free shipping offers only apply to normal live animal shipping. Veonomous animals, extra large animals, supplies, feeders, etc are not included in this offer. 
 
UGR Wholesale sells to Reptile Companies, Resellers and Distributors. All live animals shipped by UGR Wholesale are guaranteed to arrive alive and in good visible health. This guarantee applies to all shipments received on the first delivery attempt, ad for those shipments that adhere to UGR Wholesale’s temperature parameters. See below for parameters. Specific sexes are not guaranteed on animals, but we will do our best to accommodate all customer requests. UGR Wholesale is not responsible for carrier delays or damage to the shipments that result from carrier mishandling, and that may cause damage to the products being shipped. All live animal shipments are shipped through next day overnight or same day arrival services. Packages left at the airport or shipping facilities for more than 2 hours will not be guaranteed. All order issue reports must be submitted on day of arrival to help@ugrwholesale.com. Any animal that arrives unhealthy or deceased, and falls under warranty, will be given full credit to be used on the next order.
 
PLAIN LANGUAGE
1) We won’t ship bad animals ever!
2)If you miss the UPS driver it’s on you.
3)If you want a boy or girl we will do our best, but it’s a tough go on some of them so…..
4)If UPS or the Airlines loses or crushes your shipment we will do our best to work with you, but it’s not on us.
6)If you don’t pickup or open your box after 2 hours it’s on you.
7)If there is a DOA, contact us that day within 2 hours, not later that day or the next day!
8)If there is a DOA we will credit you on your next order so we both don’t get killed on it.
TEMPERATURE PARAMETERS FOR SHIPPING
Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 40° – 89°F for home delivery and 32F° – 99F° for having the animal shipped to a FedEx Facility for pick up. We will still guarantee the animal if you opt to have the package held at a FedEx Facility for pick up however the animal must be picked up within 2 hours of arrival at the FedEx Facility or all guarantees are void. Otherwise, we can hold the animal(s) at our facility until temperatures are safe for shipping
All customers are responsible for knowing their local laws for ordering, shipping and keeping anything they order. UGR Wholesale will never knowingly ship any animals or items that are illegal in a certain area.

In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our website are offered expressly for educational, scientific, or export purposes only. They are not sold for use as pets.

UGR Wholesale has a no refund policy. In rare circumstances if a refund is approved there is a 15% cancellation fee.

Mobile Terms of Service

UGR Wholesale

Last updated: Sept. 7, 2023

The UGR Wholesale mobile message service (the “Service”) is operated by UGR Wholesale (“UGR Wholesale”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to UGR Wholesale’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of UGR Wholesale through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with UGR Wholesale. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18448480207 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other UGR Wholesale mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18448480207 or send a message to mail@ugrwholesale.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.